How do I return an item?
Our goal is 100% customer satisfaction at Ozark Leather. As hard as we try, errors can occur.
If you are not 100% satisfied with your purchase, you can return the item within 5 business days of receipt for a full refund with accompanying receipt. Original shipping fees are refunded only if items returned are for defective products, products that were not described accurately, or incorrect orders. Note that we do not accept returns or exchanges on any special ordered merchandise. Any merchandise returned that is not damaged or misshaped will be subject to a 20% restocking fee, or merchandise returned after 10 business days from the initial shipment. Replacements or credits will be issued for defective or misshaped items. We do not accept returns on closeout items. Normal wear and tear is not considered defective and credit will not be issued for these items. All items must be returned in new, unused condition. We will inspect all items prior to credit, exchange, or replacement. Any abused, altered, or used items will be rejected. Please have your customer number, order number, and stock number ready when requesting a return authorization. Ship the unused item, in its original packaging, to the address below. You are responsible for shipping the products back to us. Ozark recommends using a trackable shipping method for these returns. Once Ozark Leather has processed the return, we will credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call Customer Service at 1.800.234.5891 for assistance returning oversized items, perishable goods or other unusual merchandise. Open perishable items such as pet medications, pet treats/food, horse treats/snacks, grooming products, veterinary kits, leather cleaning goods, insect repellants, and all other stable supplies cannot be returned once opened.
Return Shipping Address: Ozark Leather Company ATTN: Returns Department 3000 Dutton Ave. Waco, TX 76711
For the best service and selection, please order your replacement items online or call 1.800.234.5891 for assistance.